Please Read and Acknowledge all of our terms and conditions!
I understand after orders are placed and paid, you need to visit the "services" tab on the website for your application login details for EACH service you have, and the setup walk through videos are available under guides and installations to help set up the apps for your device(s)
I understand if i need to remove or make a change to my existing services i need to put in a ticket.(The exception is if adding on demand to a live package, you can choose a respective package and remove the other options from the package)(if any of this confuses you, put in a ticket!)
I understand "ALL" Customer Service Is Done Through Ticketing System and Not E-Mail. All E-Mails Will Go Unanswered.
I understand our text message system is a robot for billing and server updates. This system is a robot and your support as before must go through the ticket system, we will NOT reply to the robot system if messaged
I understand utv4k.com App Login Info Is Located in Client Area and by email After Purchase. I will check My spam mail and the website under services tab for my login details for apps and webplayer.
I understand OUR SERVICES DO NOT WORK ON ROKU OR BUILT IN SMART STORES OF LG OR SAMSUNG. YOU WILL NEED A EXTERNAL SUPPORTED DEVICE.
I understand there is a NO REFUND POLICY - We do not offer refunds once your account has been set up. We also do not charge cancelation fees and have zero contracts. Just let us know if you have a need to stop using service. Its that simple! By accepting the Terms and conditions policy during checkout you understand the policy and accept the terms.
I understand Delinquent Accounts auto delete from system at day 31 of expired. You will need to sign up again at current pricings.
You WILL have new login details if you let this happen. This means setting apps up again on every device
I understand I may have ISP ISSUES - These things NEED to be addressed with your ISP.
Check to see if your Internet Provider settings need adjustment! The link above may help to get your ISP resolved, before needing to call "THEM". If you choose to ignore this, you can use a VPN in to get around most ISP issues
Referral System - our referral system is clearly laid out HERE.
We reserve the right to terminate your account if having you as a client harms our business in any way. You will NOT be entitled to a refund if this action was needed.
